Technical support
- Incident qualification & triage
- Structured troubleshooting
- Ticket ownership & escalation
- Knowledge Base documentation
- ITIL practices
Hi, I am
Victor Comparini
Trilingual IT support professional (Portuguese, English and Spanish) with 3+ years helping users in schools, companies and remote teams, including Spanish-language support for users across Latin America.
- Tier 1: first contact, triage and day-to-day fixes for Windows, Microsoft 365, accounts, printers and devices.
- Tier 2: in-depth troubleshooting, Microsoft 365 and Active Directory administration, escalated and recurring issues.
- Support by email, chat and phone in English, Portuguese and Spanish.
Web development has been part of my path since my technical diploma in 2016. I build, publish and maintain my own websites, and that background helps me understand how the systems I support work behind the scenes.
- Technical Diploma in Web Development (ETEC, 2016), now studying Systems Analysis and Development (Universidade Anhembi Morumbi).
- Websites with HTML, CSS, JavaScript, PHP, SQL, JSON, responsive pages.
- Publish in production: hosting, domain, HTTPS and version control with Git/GitHub.
- 3+ years in IT support
- N1/N2 support tiers
- 3 languages: PT · EN · ES
About me
Troubleshooting and Communication
I've been working in IT since 2021, providing day-to-day support to users in schools, companies and remote teams. I've handled some incidents from first contact to resolution: qualifying the problem, troubleshooting step by step, documenting every action in the ticket and escalating with full context when needed.
My background in web development (HTML, CSS, JavaScript), SQL and Excel/VBA automation helps me understand how systems work under the hood and make routine work faster. I'm currently studying Systems Analysis and Development and preparing for certifications.
-
Based in Itupeva, São Paulo, Brazil
-
Time zone GMT-3 (overlaps with the Americas and Europe)
-
Work model Remote-ready, experienced in remote and hybrid teams
-
Languages Portuguese (native) · English (C1) · Spanish (C1)
Skills
What I bring to a support team
Platforms & administration
- Windows 10/11
- Microsoft 365 Admin
- Active Directory
- Server & printer configuration
- Endpoint antivirus/security
Development & automation
- Excel & VBA macro automation
- SQL
- HTML, CSS & JavaScript
- Programming logic
Communication & training
- Email, chat & phone support
- Multilingual assistance (PT · EN · ES)
- Translating technical findings into next steps
- User training & step-by-step guidance
Projects & highlights
Work I'm proud of
A selection of what I've delivered in support, automation, documentation and communication.
Cânticos de Louvor
Hymnal website I created and maintain, with Christian hymnals, search, dark mode and a responsive layout. It works offline and can be installed as an app, compatible with any operating system.
Visit site · canticosdelouvor.com.brEspañol Para Todos
Landing page I created and maintain to promote Spanish lessons, presenting lesson formats, highlights and contact, with an embedded LinkedIn feed and a responsive design.
Visit site · espanolparatodos.com.brThis portfolio
Responsive website built from scratch with semantic HTML, CSS and vanilla JavaScript, with a translation system for three languages loaded from JSON files, accessible navigation and no frameworks.
N1/N2 Help Desk operations
Owned user tickets from first contact to resolution for Windows, Microsoft 365, accounts, devices and business applications, recording every troubleshooting step, outcome and escalation detail so issues never got lost.
Microsoft 365 & Active Directory
Handled user access, account support and environment maintenance in Microsoft 365 and Active Directory, along with on-premise server and printer configuration and endpoint antivirus management.
FAQs & troubleshooting guides
Wrote FAQs, troubleshooting guides and follow-up records for internal users, turning recurring questions into self-service answers and making handovers between colleagues easier.
Excel/VBA macro automations
Built Excel/VBA macros to automate repetitive, manual tasks, saving time for users and reducing errors in routine work.
Experience
Where I've worked
-
Financial Analyst II · Anima Educação
- Provide internal technology support, helping users access information and resolve system-related issues.
- Support access and security-related activities.
- Communicate technical context and solutions clearly to internal stakeholders.
- Document needs, follow-up actions, FAQs and troubleshooting guides.
-
IT Generalist Assistant · MasterSense
- Delivered N1/N2 technical support, diagnosing and resolving Windows 10/11, Microsoft 365, account, device and business-application issues.
- Managed requests through Help Desk workflows, recording troubleshooting steps, outcomes and escalation details.
- Administered Microsoft 365 and Active Directory: user access, account support and environment maintenance.
- Supported server and on-premise printer configuration, endpoint antivirus and IT operations, collaborating on escalated and recurring issues.
-
IT Assistant · Colégio Degraus
- Provided day-to-day technical assistance and kept Windows workstations, software, printers, Chromebooks and laptops running reliably.
- Assisted with issue diagnosis, equipment setup, software support and documentation of requests and resolutions.
-
Outside Content Translator · PokeXGames
- Translated game changelogs, forum threads, news updates and feature releases from Portuguese to English for the player community.
-
Interpreter (PT · EN · ES) · BIMI Connect
- Interpreted live conversations between doctors and patients in Portuguese, English and Spanish, ensuring clear and accurate communication during medical appointments.
Education & certifications
Always learning
Education
Systems Analysis and Development (ADS)
Universidade Anhembi Morumbi
Systems Analysis and Development (ADS)
FATEC Jundiaí · 2014 – 2019 · not completed
Technical Diploma in Web Development
ETEC Vasco Antonio Venchiarutti · 2016
Certifications
ITIL 4 Foundation
Ka Solutions
Microsoft 365 Administrator (MS-102)
Microsoft Learn
English as a Second Language
Saylor University
Languages
Portuguese
Native
English
C1
Spanish
C1